When March 2020 hit, little did anyone know by the end of the month the standard style of “reporting to the office” Monday-Friday from 9-5 would be turned on its head. With remote offices transitioning from a temporary solution to a permanent fixture, management teams scrambled to adjust to the changing landscape, while employees hastily converted living rooms, guest bedrooms, and kitchen tables into home offices. And in the midst of it all, the inherent challenges of working remotely— from security to Internet speed to phone systems.
The rollercoaster ride of managing a small business has given everyone more twists and turns than they expected this year. While some have had to find ways to address a surge in demand, others have had to find ways to scale back. And through all of this, IT services have never been more critical to every business.